Frequently asked questions

You can pay by card, bank transfer or USSD through Flutterwave (when enabled), or by bank transfer directly to our account, confirmed once the transfer clears. You choose the method during checkout.

Yes. You pay the full amount once, when you book, and there is nothing more to pay on arrival. The price you see already includes VAT; a small flat booking fee is added once per reservation, and the total is shown before you confirm.

It depends on the rate you booked. Free-cancellation rates can be cancelled at no cost up to the window shown at checkout; after that, the terms of your rate apply. Use your confirmation number on our Find my reservation page to manage a booking.

Yes. Card payments are processed directly by Flutterwave, a PCI-DSS compliant payment processor — we never see or store your full card details.

Yes. Right now you can enjoy 20% off your third night when you stay three nights or more, 15% off when you book at least 30 days ahead (the Early Bird offer), and a bundled Spa and Stay rate when you add a 60-minute spa treatment to a stay of two nights or more. Offers cannot be combined, and the dates and conditions are on our Offers page. To use one, message us on WhatsApp or call us, quote the name of the offer, and we will apply it to your reservation.

Yes. Stay three consecutive nights or more on any room-only or bed-and-breakfast rate and enjoy 20% off your third night. Message us on WhatsApp or call us, quote the Third Night offer, and we will apply it to your reservation. It cannot be combined with other offers, and blackout dates may apply in peak season.

Rooms are ready from 14:00, and we ask guests to check out by 12:00. Arriving earlier is fine — we will look after your bags until the room is ready, and late check-out can often be arranged, subject to availability.

It depends on the rate plan you choose — bed and breakfast, half board and full board options are shown at checkout alongside room-only rates.

Yes, complimentary high-speed WiFi is available throughout the resort, including every room, the restaurant, the pool deck and the meeting space.

We are not able to accommodate pets at the moment, with the exception of registered service animals. Contact us before booking if you have any questions.

Yes, complimentary parking is available for all guests for the duration of their stay.

We are around 45 minutes from Murtala Muhammed International Airport by car, traffic depending. Let us know your arrival time and we can arrange a transfer.

Yes. Add an airport pickup or drop-off while you book (it is on the Extras step), or contact us any time before you arrive, and we will arrange a car for you.